Our guarantee here at TheO rangeStore.com is quite simple. Your 100% satisfaction or we will make it right, either by product replacement or money back (less S&H)*. As we have said before, our success is dependent upon your repeat business. We take great pride in our oranges. One of the reasons our fruit is second to none is our refusal to ship before it is tree ripe. There is a legal distinction of sweetness a California navel orange must meet to be available for sale to the public. The fruit must have a minimum 8.0 sugar to acid ratio. This typically occurs around mid October to November. Our fruit typically tests in the 10-12 ratio. This usually occurs by the first of December. At this time the fruit is fully colored brilliant orange and is tree ripe. We promise you will not be disappointed.